Surge Protection Bundle
The SurgeShield®Program + Electronics Surge ProtectionSM
The SurgeShield®Program + Electronics Surge ProtectionSM
The SurgeShield® Program
The SurgeShield program attaches a state-of-the-art surge protector directly at your electric meter to help protect your appliances from power surges through your electric meter. The SurgeShield program also comes with a $5,000 limited manufacturer’s warranty per covered appliance, per occurrence for damages caused by a failure of the surge protector to properly perform.
Offer available for new customers only. Special pricing guaranteed for 24 months. FPL Home is an unregulated subsidiary of Florida Power & Light Company (FPL). The SurgeShield® program is offered and administered by FPL Home, and not FPL. The Electronics Surge ProtectionSM program is offered and administered by FPL Home, and not FPL, and is provided by United Service Protection, Inc.
Only $14.95 per month,
plus tax* added to your FPL bill
+two months free
no cost installation
no cost maintenance
Easy claim process. Cancel any time.
M-F, 7am-8pm ET
SurgeShield is a surge protection program administered by FPL Home. The SurgeShield device is a meter-based (or hard-wired for some applications) UL Listed surge protector which is installed at the electric meter by a licensed independent electrical contractor.
FPL Home's SurgeShield program provides participating customers with protection for their home's major motor-driven appliances, such as the A/C, refrigerator, washer, dryer, well and pool pumps (within 4 feet of your home), dishwasher, ovens/range, hot water heater and ceiling fans, from damaging power surges that can enter through the incoming electrical service.
Florida is the lightning capital of the United States. Lightning and power surges in general are unpredictable and can produce significant damage to a home's motor-driven equipment and appliances. For customers who enroll, FPL Home will install a SurgeShield device to help protect against power surges that can enter the home through the electric line, providing participating customers with peace of mind that their home's major motor-driven appliances have protection.
SurgeShield is installed between the electric meter and the meter can/box on the outside of the house and generally takes between 10 and 25 minutes to install. A simple pigtail ground wire is attached and the device is snapped into place. The cover and meter are repositioned and sealed. If this type unit is unable to be installed on your home, a hard-wired unit with identical protection levels can also be installed in much the same manner.
SurgeShield is a voluntary program. You can stay on the program as long as or as short as you wish. You may terminate your program at any time and the monthly charges on your electric bill will stop on your next billing cycle; however, we encourage customers to try the program for at least 12 months and experience the benefits year round.
FPL Home’s SurgeShield program is marketed using many different marketing methods such as through direct mail and bill inserts in FPL's electric bills. FPL Home and other companies who advertise in FPL's bill insert pay for the advertising space.
The device is owned by FPL Home and is provided to SurgeShield customers according to the terms and conditions delivered at installation, and shown on our website at www.SurgeShield.com. FPL Home will remove the device when a customer terminates their participation in the program.
Visit the Support and Claim Center for instructions and forms to file a claim.
Go to www.SurgeShield.com. All the program information is there, and we even have an "Enroll Now" option to sign up right on the web.
You are billed the program services and applicable tax on a monthly basis. For your convenience, we have made arrangements with FPL to include this monthly service charge on your FPL bill statement effective with the date of installation. If you have questions about specific SurgeShield charges, call FPL Home at 1.888.401.1083 and we will help answer any questions you have.
As soon as the device is installed your SurgeShield protection will be activated and will remain activated for as long as you are enrolled in the program. Installation occurs in approx 3-6 weeks from when you enroll in the program.
FPL Home hires licensed electrical contractors to install SurgeShield and stands behind their installation services.
Only if your electric meter is not accessible or if you need to be present when the power is temporarily turned off during the installation process. This takes approximately 15 minutes.
No. Because a voltage surge could enter your home via cable, telephone, satellite, Internet, or other connections and because SurgeShield only provides coverage for a home's major motor-driven appliances, plug-in surge suppressors should also be used where electronics, computers, and the like are used in the home.
The combination of a meter-based device, such as SurgeShield, and plug-in suppressors provide exceptional benefits to homes that experience surges that pass through the electric lines. SurgeShield will handle surges up to 100 times greater than plug-in suppressors, and acts instantaneously to reduce, if not eliminate, the amount of surge entering the home. It is the plug-in suppressors that handle the reduced levels that also affect electronics.
Surges can be generated internally (when large appliances like air conditioners and refrigerator motors turn on and off) or can enter your home through other connections such as Cable TV, Telephone lines, etc., that are not protected by SurgeShield. Outlet (plug-in) protectors provide protections against damages that could be caused by such surges to electronics such as computers, stereos, VCRs, etc. This two-stage approach is assurance that surge energy levels stay well below the upset or destruction levels of such electronics.
No. There is nothing that can protect against a direct lightning strike. However, about 95 percent of lightning-related damage to customer equipment is from "indirect" lightning strikes. Quality surge protection equipment is designed to block indirect strikes. SurgeShield is designed to stop power surges from lightning that strikes the electrical system and passes through the transformer and the meter.
No. SurgeShield provides surge protection, not battery backup or prevention of momentary power outages.
No. The SurgeShield suppressor is intended to protect major motor-driven home appliances and we recommended that sensitive electronics are plugged into a quality plug-in surge suppressor.
Yes, as long as the pump is located within 4 feet of the home
SurgeShield has two red external light emitting diodes, or LEDs, that are visible at day or night. When they are both on, SurgeShield is working.
75 milliamps each, or less than about 15¢ per year.
Yes, the SurgeShield device is listed to UL 1449 3rd Edition 2009 standards.
Yes, every SurgeShield device comes with a 15-year manufacturer's warranty for the device. Should the SurgeShield device fail to work according to specifications, the manufacturer's warranty also provides for limited reimbursement for damages to a home's major motor-driven appliances. The manufacturer's warranty is limited to residential applications. See warranty on this web site for details.
The SurgeShield manufacturer provides the warranty for the device and is responsible for the reimbursement of some damages incurred to a home's major motor-driven appliances if the SurgeShield device fails to work according to specifications. It is important to note that SurgeShield is not an insurance program. Because it is a surge prevention device, its real value is keeping the damage from occurring in the first place.
No, surge protectors cannot conserve energy. The FTC has warned internet marketers about making misleading claims of energy savings from surge protection devices.
Possibly. MOVs (Metal Oxide Varistor - the key component in any device like SurgeShield) create an alternative low impedance path to ground which limits the electrical surges which enters your home. The less attractive that alternative path is due to a poor ground (higher impedance), the higher the probability that a portion of the Ôsurge pulse' will not follow that alternate path. Therefore, a poor ground at a customer's service entrance would prevent the device from creating a more attractive alternative path to ground for the surge current.
The meter-based surge protection device that FPL Home uses for SurgeShield has been in the field since 1987. The SurgeShield program was started in 2003.
Power surges don't care whether you are home, or an appliance is operating or not. If the appliance is plugged in, then it is vulnerable to power surges. So, we recommend customers stay enrolled in SurgeShield year-round. Having protection for your major appliances - like your A/C while you're away can give you peace of mind that you won't have to worry about a major unexpected expense when you return.
The device has been tested and shown at MTBF (meantime between failure) of approximately 17 - 20 years. The device includes a manufacturer's warranty for 15 years.
No. SurgeShield is only available commercially and must be installed by a licensed contractor hired by FPL Home.
Yes, you could Ñ and this is certainly better than no protection at all. It is important to note that these devices, including the cost of a licensed electrician to install and the cost to comply with requirements of FPL related to installing a device behind the meter, can be expensive. That is why FPL Home offers SurgeShield for a flat low monthly fee without any separate installation charge.
No, SurgeShield is only designed to provide protection against surges that can cause damage to a home's major motor-driven appliances. Also, surges can be generated internally or can enter through other connections such as cable TV, telephone lines etc. Therefore, outlet (plug-in) protectors are particularly important to provide protections against damages to sensitive electronics such as computers, TVs, stereos, VCRs, etc., and to provide protections from surges generated internally or entering the home through other connections.
Utilities take steps to reduce power surges by installing lightning arrestors across their power system. However, it simply is cost prohibitive for any utility to provide complete surge protection while keeping electric rates as low as possible. FPL Home has made SurgeShield available on a voluntary basis to the many customers who need or desire this greater level of surge protection.
Possibly, check with your insurance carrier.
SurgeShield is offered and provided by FPL Energy Service, Inc. which is a subsidiary of NextEra Energy, Inc. and an affiliate of FPL. Although SurgeShield is not being offered, provided or backed by FPL, SurgeShield devices have been approved by FPL for use by FPL Home in the SurgeShield program.
Customer lists are purchased on the open market and available to anyone who wants to buy them. FPL Home can not and does not access the customer information of FPL for marketing.
A Metal Oxide Varistor (MOV) is the key component in any device like SurgeShield. A MOV is a ceramic mass of metal oxide grains sandwiched between two metal plates (the electrodes). When a small or moderate voltage is applied across the electrodes, only a tiny current flows, but when a large voltage is applied, a large current flows. The result of this behavior is a highly-nonlinear current-voltage characteristic, in which the MOV has a high resistance at low voltages and a low resistance at high voltages. The MOV therefore acts much like a solid-state switch, creating a low impedance path to ground. It is voltage dependent and begins to switch to the path of low impedance when voltage on one surface exceeds a given threshold.
Measured in nanoseconds, the SurgeShield device has an extremely fast response time of 15 - 50 nanoseconds due to the very short lengths leading up to and away from the MOV. Aside from lead lengths, all MOVs have similar response times; therefore response time is not a key evaluation criterion and is often used to mislead consumers. MOV based protectors are fast enough for most protection scenarios except for high speed communication applications. Currently, there is no accurate or economical way to measure component response times.
Clamping voltage is the initial voltage point at which the MOV begins to conduct (switch the path of the electrical surge) at any given amperage. Manufacturers of MOVs (Metal Oxide Varistor - the key component in any device like SurgeShield), rate their components at 1 milliamp, an accepted industry standard. Clamping voltage is non-linear because it rises as amperage increases. MOVs have published clamping graphs that show their clamping voltage at any given amperage. The clamping voltage for SurgeShield at 1 milliamp is 240v. The lowest possible clamping voltage device for 120-volt residential service is around 200 volts (1 milliamp rating). Devices at this level fall under UL Standard 1449 2nd Edition.
MOVs (Metal Oxide Varistor - the key component in any device like SurgeShield), fail in a "dead short" mode. When this happens in a SurgeShield device, the MOV ruptures and goes off line. The SurgeShield device will not cut off power to your house. Only the MOV surge circuit (the alternative path to ground) becomes inactive and no longer provides any protection against electrical surges.
The SurgeShield device is designed to avoid catching fire or exploding through the use of custom fuse elements. However, other surge protection products on the market may have this problem. In addition, MOV elements (Metal Oxide Varistor - the key component in any device like SurgeShield), that are too small for a given application may rupture violently under heavy surge activity. Also, hermetically sealed devices have been known to rupture violently, if not properly fused.
The 2 red LED lights of the device will be on. If the lights are out, the unit needs to be replaced. Because it takes such a high-energy pulse for the SurgeShield to fail, chances are the homeowner will have other indications that a significant surge event has taken place. If you notice that these LED lights are out, call us at 888-NO-SURGE.
Maybe not. Please call us right away at 888-NO-SURGE and we will send an electrical contractor out to service your device.
Joules are a measurement unit of energy and the rating in joules represents the amount of energy that the device can handle without device failure. The SurgeShield rating is high due to the large MOV (Metal Oxide Varistor - the key component in any device like SurgeShield), component used. In theory, the more MOV mass the more joules the device can absorb but is not a good way to compare one device with another.
Surges beyond its capability (60,000 amps per phase), sustained over-voltages, open-neutrals, voltage sags (commonly known as brownouts) and momentary power outages. In addition, sensitive electronics, like TVs, computers, etc., require a second level of protection from quality plug-in surge strips.
No. There are no RFI or EFI components incorporated in the SurgeShield devices.
No. In order to achieve 120 volts clamping, an MOV with a 95 volt maximum continuous operating voltage (RMS) rating would be required. Placement of such a device at the 120-volt electrical service entry into a home would cause violent and immediate component destruction. The 150-volt MOV in SurgeShield is the lowest possible clamping component safe for use at the electric service entrance location of a home.
No. SurgeShield is not a source of energy. The device is passive and surge components are in parallel with the lines, not series.
Yes it will work on the older two wire home electrical systems; however, the most effective surge suppression provides a low resistance path to ground. Since this system has no ground at the outlet, surges must travel back through the neutral wire, which subjects every appliances and electronic device to the surge. By placing a meter-based surge arrester on a two wire home, surges will be intercepted before they enter the home, all the more reason to put one on a two-wire house. We do recommend that highly sensitive electronics in such a house be provided with a three prong, grounded outlet, tied back to a proper ground point at the building's electrical service entrance. We recommend using outlet protectors that provide all mode protection.
No. The characteristics of MOVs (Metal Oxide Varistor - the key component in any device like SurgeShield), allow a non-linear let through of voltage. There is a misconception by some consumers, created by misleading manufacturer information, that surge protectors limit the amount of voltage to its design point. However, such a device would be considerably more complicated in design and very expensive.
No. MOVs (Metal Oxide Varistor - the key component in any device like SurgeShield), are not designed to handle sustained, continuous over-voltage that exceed their maximum continuous operating voltage rating. It would require a very large mechanism to divert the high voltage and high amperage associated with these conditions. MOVs are designed for very rapid, short duration surge activity.
We know that, over time, the internal working of simple appliances (motor windings) can break down. Because the quality of some appliances has diminished and others have incorporated more sensitive and sophisticated circuitry, the need for surge protection is even greater. The cost to repair even a simple appliance in many cases exceeds the cost to completely replace it.
The SurgeShield device is better because of its unique patented design, which incorporates a heavy duty 40mm MOV block (not small circuit board components) per phase. In addition, SurgeShield's custom balanced fuses eliminate thermal runaway and fire commonly associated with smaller circuit board mounted MOVs. Other features are a UL listed container and the manufacturer's in-field experience since 1987. One large MOV is superior to many paralleled smaller MOVs because smaller MOVs do not share current evenly. There is a 10% clamping deviation potential from one MOV to the next. SurgeShield eliminates the current sharing issue since there is only one large MOV per phase.
Although the larger damaging surges are rare, when they occur they tend to be very destructive. A high-energy device can help minimize the impact, but more importantly, a high-energy device can survive many lower level surges without degrading. This is called the pulse life durability. Pulse life is a function of the total mass of the MOV material combined with design of the device (keep in mind; multiple parallel MOVs are not as desirable as one homogenous mass).
Power surges are spikes in voltage. They are very brief, usually lasting millionths of a second. Power surges can vary in duration and magnitude, varying from a few hundred volts to several thousand volts. No matter where you live, your home experiences power surges.
A spike in voltage can be harmful to appliances and electrical devices in your home. An increase in voltage above an appliance's normal operating voltage can cause an arc of electrical current within the appliance. The heat generated in the arc causes damage to the electronic circuit boards and other electrical components.
Smaller, repeated power surges may slowly damage your electronic equipment. Your computer or stereo may continue to function after small surges occur until the integrity of the electronic components finally erode and your electronic device mysteriously stops working. Repeated, small power surges shorten the life of appliances and electronics.
There are numerous sources of power surges, including lightning, electricity "switching" and large appliances inside customers' homes. The most common source is lightning, which strikes Florida more than any other state and is a frequent cause of power outages and flickers. A typical lightning bolt contains about 2 million volts of energy and can be very damaging to the electric grid. There were more than 190,000 lightning flashes in FPL's service area from July 2010 through July 2011.
Electric companies are sometimes required to re-route or "switch" electricity from one main power line to another which can also cause surges. Switching may be done in emergency situations to ensure the safety of employees as they work to restore power as quickly as possible during an outage, or to complete maintenance work without requiring a scheduled power outage.
Another common source of power surges is inside the home, when large appliances like air conditioners and refrigerator motors turn on and off. The SurgeShield program is designed to be the first line of defense for surges coming through the electric meter, regardless of their source.
Lightning is the most dramatic, but animals such as squirrels or large birds can get between energized electrical equipment connections. In addition, trees contacting power lines and motors that switch on and off are other causes of surges. Surges can be developed in the home as well when appliances cycle on and off, such as a refrigerator or HVAC unit.
Today's electronic equipment contains sensitive electronic components. Almost any power disturbance can cause interruption or damage to these items. Low-level surges can cause stress on the components leading to early failure. High-level surges can result in immediate destruction of the components. Customers are faced with many choices for surge protection and are provided with a false sense of security when they purchase a low cost plug-in suppressor thinking that it will provide them with adequate protection.
Knowing that power surges can take several paths and do not have to enter through the electrical panel helps to understand some of the elements that a good surge protection system should include:
When deciding on what type of and how much surge protection is needed, each house and its contents should be assessed individually.
The SurgeShield meter-based surge suppressor is not designed to mask or protect against power system failures or disturbances.
No, they aren't fast enough. Circuit breakers are current limiting devices which work off of heat, and SurgeShield is voltage dependant. A heat sensitive device would not trip the circuit fast enough to protect your motor driven appliances.
Devices such as lightning rods divert lighting strikes away from your home and into the ground. A meter-based surge protector such as SurgeShield is designed to divert electrical surges within the electrical delivery system that could be caused by lightning strikes that are not in the immediate vicinity of your home.
Electric companies are sometimes required to re-route or "switch" electricity from one main power line to another which can cause surges. Switching may be done in emergency situations to ensure the safety of employees as they work to restore power as quickly as possible during an outage, or to complete maintenance work without requiring a scheduled power outage. Another common source of power surges can also be generated from inside the home, when large appliances like air conditioners and refrigerator motors turn on and off.
We know that, over time, the internal working of appliances (motor windings) can break down. Since the quality of some appliances has diminished and others have incorporated more sensitive and sophisticated circuitry, the need for surge protection is even greater. The cost to repair even a simple appliance in many cases exceeds the cost to completely replace it. SurgeShield is built to provide this type of protection.
Electronics Surge Protection is a program offered by FPL Home that will reimburse you for the repair or replacement of your covered electronics due to surge-related damage up to the coverage limit you select.
Power surges can happen at any time, which can cause costly damage to sensitive electronics, such as TVs, computers, gaming systems, etc. While plug-in surge protectors help provide some level of protection for your electronics, they are not 100% effective. Electronics Surge Protection helps you pay for the unexpected costs of repairing or replacing your covered sensitive electronics.
Yes. However, since power surges could happen anytime and potentially damage or destroy your valuable electronics, such as your TVs, computers, tablets and gaming systems, we strongly encourage you maintain your Electronics Surge Protection service plan for as long as you have valuable electronics to protect.
There is no long term contract for Electronics Surge Protection; it is a month to month contract and you cancel at any time. If you cancel within seven (7) days of the effective date, you can request a full refund of any Plan Fees paid provided that you have not filed a claim. No other refunds will be due to you.
Surge damage to your sensitive electronics may not be covered by your Landlord or Renter's Insurance. It is normally your responsibility to repair or replace your personal electronics, such as your TVs, computers, tablets and gaming systems, out of your own funds. Please refer to your applicable coverage documents (lease agreement and/or renters insurance) for proper coverage information.
The effective date of coverage will be available on your Electronics Surge Protection Welcome Packet, which includes the program's terms and conditions.
It is good to have plug in/power strips to help protect your sensitive electronics. However, in the event your electronics are damaged or destroyed by a power surge, Electronics Surge Protection will help repair or replace them (up to the coverage limit selected).
At this time, the maximum coverage available is $5,000 per year. However, in the future, additional coverage options may become available.
No. FPL Home is an affiliate of Florida Power & Light Company (FPL). Electronics Surge Protection is offered and administered by FPL Home, and not FPL, and is provided by United Service Protection, Inc.
Electronics Surge Protection plan does not cover damages resulting from normal wear and tear; misuse; accidents; acts of God like fire, windstorm, flood, hurricane, other than lightning; or pre-existing conditions. View the terms and conditions for the complete details.
These Terms and Conditions ("Terms") shall govern your purchase of the SurgeShield®Programs installation services ("Services") and your use, for the duration of these Terms, of the SurgeShield® equipment ("Equipment") provided in connection with FPL Home SurgeShield® program (the Services and your use of the Equipment are collectively referred to as the "Products") at your designated residential location ("Site"). The prices for the Products are based upon information you provided and apparent conditions at the Site without an extensive investigation by FPL Home. There is a possibility of the existence of unknown conditions at or on your Site that may adversely affect FPL Home ability to PROVIDE the PRODUCTS at your site. you acknowledge that FPL Home does not assume the risk of and shall not be responsible for any such unknown conditions.
You shall provide FPL Home (and its contractors) with access (i) to all necessary areas, and provide necessary requested information related to utility service and equipment operation at the Site, and (ii) for Equipment installation, Equipment maintenance, and Equipment removal pursuant to Section 12. You are aware that FPL Home is relying upon the accuracy and completeness of such information in order to properly perform the Services. FPL Home shall have the right to suspend the Services or adjust the installation schedule accordingly in the event that there is inadequate access to the Site, or if any required information is not promptly provided, or in the event that the safety of any person or property might be jeopardized by continuing with the Service. In the event of damage to the electric utility meter at the Site that is caused by you, your agents or your contractors, you agree to indemnify, defend and hold FPL Home and its contractors harmless and pay all repair or replacement costs associated with such damage.
FPL Home WARRANTS THAT THE SERVICES WILL BE PERFORMED IN A PROFESSIONAL MANNER. THE EQUIPMENT IS SOLELY WARRANTED BY THE MANUFACTURER AS SET FORTH IN EXHIBIT A ATTACHED HERETO ("MANUFACTURER"). EXCEPT AS EXPRESSLY PROVIDED HEREIN, The EQUIPMENT IS provided "as is" without any warranty of any kind by FPL Home. FPL Home expressly disclaims all warranties, whether express or implied by law, and does not warrant that the EQUIPMENT will operate uninterrupted or error free or that its use will be uninterrupted. THE FOREGOING warranty from the manufacturer is exclusive to you and non-transferable or assignable, and the REMEDY set forth in this Section 3 IS EXCLUSIVE AND IS SUBJECT TO THE LIMITATIONS of liability SET FORTH IN SECTION 5. NO OTHER WARRANTY OR REMEDY OF ANY KIND, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE SHALL APPLY. ADDITIONALLY, in no event will medical, life support OR OTHER NON-SurgeShield® equipment be covered under this warranty.
FPL Home is only being retained to perform Services relating to the installation of the Equipment and shall not be responsible for (a) identifying any hazardous conditions and/or illegal or improper construction, or (b) correcting any hazardous condition and/or non-compliant construction (i.e. construction contrary to applicable laws, codes, rules, and regulations. You shall be responsible for receiving any and all consents necessary or required in order for FPL Home to perform the Services hereunder. Neither FPL Home nor its contractors are responsible for any damage which may arise from existing conditions, including but not limited to improper wiring and installation of pre-existing equipment at the Site.
You acknowledge and understand that the Products are not being offered or provided by Florida Power & Light Company ("FPL"). Further, you acknowledge and understand that neither FPL nor FPL Home is liable for any defects in the Equipment or for the manufacturers warranty attached as Exhibit A. FPL Home obligations under these Terms shall be limited to re-performing any Services not in conformance with the Services warranty. Claims relating to Services shall be made to FPL Home immediately following the discovery of such non-conformance. Claims relating to Equipment shall be made to the Manufacturer pursuant to Exhibit A. Notwithstanding the foregoing, THE total aggregate liability OF FPL Home, ITS PARENT, THEIR AFFILIATES, subsidiaries AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND ASSIGNS ("FPL Home ENTITIES") to you or any third party, for any and all claims arising from or related in any way to the SurgeShield program (whether in contract, tort, strict liability, or otherwise) are limited to the amount you have actually paid for the PRODUCTS. In no event shall FPL Home ENTITIES be liable to you or any other person for any damages exceeding the amount you have paid for the products nor shall FPL Home entities be liable to you or any other person for consequential, incidental, punitive, special, exemplary or indirect damages or expenses (including, without limitation, lost profits, lost savings or revenue, lost business, loss of use of the service or any connection equipment thereto or any associated equipment or software, loss or damage, cost of capital, cost of substitute or rental equipment, service or software, downtime, the claims of third parties, and injury or damage to NON- SurgeShield® property) even if FPL Home or its contractors were advised of the possibility of such damages. The foregoing shall apply to the fullest extent allowed by law irrespective of whether liability is claimed, or found to be based in contract, tort or otherwise (including negligence, warranty or strict liability).
SurgeShield® PRODUCTS ARE offered and provided by FPL Home, a subsidiary of NextEra Energy, Inc. ("NextEra") and an affiliate of "FPL. By enrolling in the SurgeShield® program: (i) you acknowledge that FPL, NextEra, their affiliates and/or subsidiaries (other than FPL Home), do not have any obligation or responsibility for the PRODUCTS, and are not responsible for any claims or disputes relating thereto, nor do they provide any type of guarantee, warranty, promise or covenant, either express or implied, as to the PRODUCTS; and (ii) you agree to release FPL, NextEra, and all of their affiliates and/or subsidiaries (other than FPL Home) from and against any and all losses, damages, or liabilities in connection with the PRODUCTS or program.
FPL Home shall not be responsible to you in an event or circumstance that is not reasonably foreseeable, or that are beyond the reasonable control of and is not caused by FPL Home. Such events or circumstances may include, but are not limited to, actions or inactions of civil or military authority (including courts and governmental or administrative agencies), hurricanes, tropical storms, tornadoes, severe wind, or electrical storm, acts of God, war, riot or insurrection, blockades, embargoes, sabotage, epidemics, explosions, floods, strikes, lockouts, supply shortages or other labor disputes or difficulties.
FPL Home may provide you with manuals, data, or information (collectively, "Documentation") applicable to the Equipment in FPL Home possession. Any documents provided hereunder are for informational purposes only, FPL Home makes no warranty or representation with regard to the accuracy or completeness of any such documents or information provided by FPL Home, and FPL Home expressly disclaims any express or implied warranty with regard to such Documentation.
These Terms and the SurgeShield Program, shall be governed by the laws of the State of Florida. Any suit relating to these Terms, Products, and/or the SurgeShield Program shall be instituted in any state or federal court in Palm Beach County, Florida, and the parties submit to the sole and exclusive personal jurisdiction of such court. BY SIGNING UP FOR THIS PROGRAM, YOU AGREE TO WAIVE ANY RIGHT TO HAVE A TRIAL BY JURY IN RESPECT TO ANY LITIGATION WITH FPL Home BASED UPON OR ARISING OUT OF, UNDER, OR IN ANY WAY CONNECTED OR RELATED WITH, these terms, THE SURGESHIELD PROGRAM, THE PRODUCTS AND/OR THE PERFORMANCE OF SERVICES PROVIDED BY FPL Home.
In order to obtain customer service hereunder, FPL Home must be contacted 1-800-590-1235 no more than seven (7) business days of discovery of the damaged or nonperforming Service.
If any provision of these Terms or the application thereof to any person or circumstance shall, to any extent, be invalid or unenforceable, the remainder of these Terms, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each provision of these Terms shall be valid and enforceable to the fullest extent permitted by law.
FPL Home retains all ownership of the Equipment and reserves the right to remove the Equipment without notice at any time on or after termination of the Services pursuant to Section 14 (Termination).
FPL Home may, in its sole and unrestricted discretion assign, delegate, transfer, subcontract or otherwise dispose of its obligations hereunder to an affiliate or subsidiary, or other third party without notice to you. However, you shall not assign, delegate or otherwise dispose of your obligations hereunder without FPL Home written consent.
Upon notice to you in any reasonable form, FPL Home may terminate these Terms and its provision of the Equipment and/or Services in the event (a) FPL Home determines, in its sole discretion, that the Equipment cannot be installed at the Site for whatever reason, whether resulting from technical, safety or otherwise, (b) if any regulatory agency promulgates any rule or order which in effect or application substantially impedes FPL Home from fulfilling its obligations hereunder, or materially and adversely affects FPL Home ability to provide the Products under these Terms, (c) you breach any term or condition contained herein, including without limitation, your obligation to make payment for the Products provided hereunder by the due date of your FPL electric utility bill, or (d) FPL Home, for its convenience and in its sole discretion, makes a commercial decision to (i) generally discontinue the Products, or (ii) to discontinue your specific use of the Equipment and/or Services hereunder. You may cancel your order for the Products at anytime upon thirty (30) days written notice to FPL Home. You will receive a full refund if you provide FPL Home a written request for refund within seven (7) days of your initial receipt of the Services, or of your receipt of any applicable gift or prize to subscribe to such Services, which ever is later. FPL Home will process such refund request within 30 days of its receipt of the refund request.
You represent to FPL Home that you have the authority to enter into and bind you to these Terms and that you shall bear all costs attributable thereto, and you shall, at your own expense, defend, indemnify and hold FPL Home harmless from and against all liability, loss or damage (including attorneys fees) assessed against, suffered or incurred by FPL Home as a result of an allegation or claim that you did not have such authority.
These Terms are the entire understanding between the parties and supersede any terms in any purchase orders or other documents from you, and supersedes all prior agreements, representations and communications regarding this subject matter. The headings in these Terms are provided for convenience of reference only and shall not affect the construction of the text of these Terms. FPL Home may amend these Terms from time to time, but such modifications to the Terms shall be effective upon FPL Home delivery of notice to you.
These Electronics Surge Protection Service Warranty Terms and Conditions ("Terms") shall govern Your purchase of the Electronics Surge Protection Service Warranty Plan ("Plan") from the Obligor for Your Covered Property located at Your Residential Address. This Plan is not a contract of insurance. Unless otherwise regulated under state law, the contents under this Plan should be interpreted and understood within the meaning of a "service contract" in Public Law #93-637.
Administrator means FPL Home, with offices located at 6001 Village Blvd., West Palm Beach, Florida 33407.
Aggregate Annual Claim Limit means the maximum that the Obligor will pay You for aggregate losses for all Claims from You received within a twelve month (12) period from the Effective Date and every twelve month period thereafter pursuant to these Terms and in accordance with Exhibit A.
Claim means Your request for payment, pursuant to these Terms, for Failure of Covered Property caused by a Power Surge.
Coverage Limit means the maximum that the Obligor will pay You for any one Claim and Power Surge event.
Covered Property means the categories of electronics set forth in Exhibit A that are owned by a household member, and that are located at Your Residential Address set forth in Exhibit A, subject to the exclusions of Section 2.2 below.
Effective Date means the effective date of the coverage under the Plan as set forth in Exhibit A.
Exhibit A means the Exhibit A (Coverage Summary) attached hereto.
Failure means that Covered Property becomes inoperable and unable to perform its designed function.
FPL means Florida Power & Light Company.
Obligor means United Service Protection, Inc., located at 11222 Quail Roost Dr. Miami, FL 33157.
Obligor Entities means Obligor, Underwriter, its parent, their affiliates, subsidiaries and their respective officers, directors, employees, contractors and assigns.
Plan Fee means the monthly fee for the Plan set forth in Exhibit A, plus applicable Florida sales tax, that will be billed on Your FPL electric utility bill.
Power Surge means an occurrence of a sudden and non-continuous increase or burst of electricity or electrical current, caused by natural or man-made events including lightning strikes, power returning after an outage, and wildlife interfering with power lines.
Replacement Value means the cost (excluding all applicable transactional taxes and deliveries and/or shipping costs), at the time of the Claim, to purchase property of like kind and quality and of comparable performance to the applicable Covered Property.
Residence means Your residence used solely for residential purposes.
Residential Address means the designated location of Your Residence, as set forth in Exhibit A.
Technician means a licensed and insured individual and/or entity in the particular trade that is qualified to assess the damage to the Covered Property caused by a Power Surge.
Underwriter means the insurance company responsible for the Obligor's obligations under this Plan in the event of default by the Obligor.
You or Your means the account name of record on the FPL electric utility bill for the Residence and who is the purchaser of the Plan.
Plan Coverage. In consideration of payment of the monthly Plan Fee and subject to the Terms, the Plan provides for reimbursement, by the Obligor, either itself or through its Underwriter, of the repair of the Covered Property, or if not repairable in accordance with Section 3.1, the Replacement Value of the Covered Property, in the event that Your Covered Property is subject to a Power Surge that results in a Failure of the Covered Property, plus reasonable Technician costs or fees associated with the evaluation or determination of the cause of Failure (Technician diagnostic fee, trip charge, etc.). If a like kind or quality product is unavailable, at the Obligor's discretion, You may receive the Replacement Value of a product that is the most comparable replacement of the Covered Property. In no event will the reimbursement by the Obligor, either itself or through its Underwriter, of the Replacement Value of the Covered Property exceed the original purchase price of the Covered Property (excluding all applicable transactional taxes and delivery and/or shipping costs). The Plan Fees charged for the Plan are not subject to regulation by the Office of Insurance Regulation of the Financial Services Commission. Neither the Administrator nor the Obligor shall have an obligation to pay a Claim if You are in default of Your obligations to make payment of the monthly Plan Fee.
Property Not Covered. The Plan does not cover the following:
Administration. The obligations of the Administrator under the Plan shall be limited to the collection and processing of monthly Plan Fees and cancellations, the processing of Claims, the distribution of Claim payments on behalf of the Obligor, either itself or through its Underwriter, and termination of participation in the Plan. By enrolling in the Plan, YOU ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL ADMINISTRATOR BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES RESULTING FROM THE OBLIGOR'S OR THE OBLIGOR'S NON-PAYMENT OF ANY CLAIM.
Claims Process. The following describes the Claims process that must be followed in order to seek reimbursement for the repair, or if not repairable, for Replacement Value of Your Covered Property, in the event of a Failure of Your Covered Property caused by a Power Surge:
Qualified Technician. The Obligor, Administrator and Underwriter reserve the right in all cases to determine, in their reasonable discretion, if a particular Technician is qualified. In order to obtain customer service related to any Claim, Administrator may be contacted at 1-866-289-8136 from 8am - 5pm, Monday - Friday or send correspondence to P.O. Box 029100, Miami FL, 33102.
The Obligor, Administrator and Underwriter warrant that their obligations under these Terms will be performed in a professional and workmanlike manner. NO OTHER WARRANTY OR REMEDY OF ANY KIND, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE SHALL APPLY.
This Plan is transferable to Your new residence if You relocate from Your Residential Address and if such new address is within the service territory of FPL. This Plan may not be transferred to any other person or entity. If You change residence, You must notify Administrator by calling toll-free at 1-866-289-8136, within thirty (30) days.
Waiver of Non-Direct Damages. In no event shall THE OBLIGOR ENTITIES OR ADMINISTRATOR OR ITS AFFILIATES (Collectively, "PLAN ENTITIES") be liable to You or any other person for consequential, incidental, punitive, special, exemplary or indirect damages or expenses (including, without limitation, lost profits, lost savings or revenue, lost business, loss of use of the COVERED PROPERTY or any connectED or associated equipment or software, loss or damage, cost of capital, cost of substitute or rental equipment, service or software, downtime, the claims of third parties, and injury or damage to NON-COVERED property) even if PLAN ENTITIES or its contractors were advised of the possibility of such damages. The foregoing shall apply to the fullest extent allowed by law irrespective of whether liability is claimed, or found to be based in contract, tort or otherwise (including negligence, warranty or strict liability).
Maximum Liability. The total liability of the Obligor Entities to You or any third party, for any and all claims arising from or related in any way to the Plan (whether in contract, tort, strict liability, or otherwise) is limited (1) per Claim to the Coverage Limit set forth in Exhibit A, and (2) in the aggregate during any twelve (12) month period from the Effective Date pursuant to these Terms and in accordance with the Aggregate Annual Claim Limit set forth in Exhibit A.
Although the Plan Fees will be charged to You on Your electricity utility bill from FPL, The plan is not provided by FPL. The Obligor, Administrator and Underwriter are solely responsible for issuing, providing, and administering the Plan, respectively. By enrolling in the Plan: (i) You acknowledge that FPL, NextEra, their affiliates and/or subsidiaries (other than ADMINISTRATOR), do not have any obligation or responsibility for the Plan, and are not responsible for any claims or disputes relating thereto, nor do they provide any type of guarantee, warranty, promise or covenant, either express or implied, as to the Plan; and (ii) You agree to release FPL, NextEra, and all of their affiliates and/or subsidiaries (other than ADMINISTRATOR) from and against any and all losses, damages, or liabilities in connection with the Plan.
The Obligor, Administrator and Underwriter shall not be responsible to You in an event or circumstance that is not reasonably foreseeable, or that are beyond the reasonable control of and not caused by the Obligor, Administrator or Underwriter. Such events or circumstances may include, but are not limited to, actions or inactions of civil or military authority (including courts and governmental or administrative agencies), hurricanes, tropical storms, tornadoes, severe wind, or electrical storm, acts of God, war, riot or insurrection, blockades, embargoes, sabotage, epidemics, explosions, floods, strikes, lockouts, supply shortages or other labor disputes or difficulties.
These Terms and the Plan shall be governed by the laws of the State of Florida. Any suit relating to these Terms or the Plan shall be instituted in any state or federal court in Palm Beach County, Florida, and the parties submit to the sole and exclusive personal jurisdiction of such court. BY SIGNING UP FOR THE PLAN, YOU AGREE TO WAIVE ANY RIGHT TO HAVE A TRIAL BY JURY IN RESPECT TO ANY LITIGATION WITH FPL Home BASED UPON OR ARISING OUT OF, UNDER, OR IN ANY WAY CONNECTED OR RELATED WITH, these terms, THE PLAN, AND/OR THE PERFORMANCE OF SERVICES PROVIDED BY THE OBLIGOR, ADMINISTRATOR AND UNDERWRITER. You agree to only bring any Claim against the Obligor, Administrator or Underwriter in Your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. While this provision is mandatory, the outcome shall be non-binding on the parties, and either party shall have the right to reject the award and bring suit in a court of competent jurisdiction. This action will take place in the county where You reside.
If any provision of these Terms or the application thereof to any person or circumstance shall, to any extent, be invalid or unenforceable, the remainder of these Terms, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each provision of these Terms shall be valid and enforceable to the fullest extent permitted by law.
The Obligor, Administrator or Underwriter may, in their sole and unrestricted discretion assign, delegate, transfer, subcontract or otherwise dispose of its obligations hereunder to an affiliate or subsidiary, or other third party without notice to you. However, You shall not assign, delegate or otherwise dispose of Your obligations hereunder without the written consent of the Obligor, Administrator or Underwriter. Any such assignment in violation of this Section shall be null and void.
Term. Coverage under this Plan begins on the Effective Date and will continue on a month to month basis until terminated pursuant to this Section.
Termination. Upon notice to You in any reasonable form, the Obligor, Administrator or Underwriter may terminate Your Plan in the event that (a) any regulatory agency promulgates any rule or order which in effect or application substantially impedes the Obligor, Administrator or Underwriter from fulfilling its obligations hereunder, or materially and adversely affects the ability of the Obligor, Administrator or Underwriter to provide the Plan under these Terms, (b) You breach any term or condition contained herein, including without limitation, Your obligation to make payment of the monthly Plan Fee by the due date of Your FPL electric utility bill, or for fraud or material misrepresentation by you, or (c) the Obligor, Administrator or Underwriter, for its convenience and in its sole discretion, makes a commercial decision to (i) generally discontinue the Plan, or (ii) to discontinue Your specific participation in the Plan. You may terminate Your Plan at any time upon thirty (30) days written notice to Administrator.
Renewal. This Plan automatically renews on a month to month basis unless terminated by you, the Obligor, Administrator or Underwriter in accordance with Section 12.2. The Obligor, Administrator or Underwriter reserves the right to change, at any time, the Plan Fees and/or coverage. However, You will be notified of any such change(s), not less than forty-five (45) days prior to any renewal term; provided however that (i) if You are paying non-discounted Plan Fees and add another FPL Home product that qualifies You for discounted Plan Fees, then Your Plan Fees may be immediately decreased by FPL Home without notice, and (ii) if You are paying discounted Plan Fees due to the combination of this Plan with another FPL Home qualified product, and You cancel or are not eligible for the other FPL Home qualified product, then Your Plan Fees may be immediately increased by FPL Home to the non-discounted Plan Fees without notice.
Refunds. You will receive a full refund of any Plan Fee(s) if You provide Administrator a written request for refund within seven (7) days of the Effective Date and You have not filed a Claim pursuant to Section 3. The Administrator will process refunds within thirty (30) days. In the event that You terminate Your participation in the Plan pursuant to Section 12.2, the Administrator will process Your notice of termination within thirty (30) days of receipt and no refunds shall be due to you.
You represent to the Obligor, Administrator and Underwriter that You have the authority to enter into and bind You to these Terms, and that You shall bear all costs attributable thereto, and You shall, at Your own expense, defend, indemnify and hold the Obligor, Administrator and Underwriter harmless from and against all liability, loss or damage (including attorneys' fees) assessed against, suffered or incurred by the Obligor, Administrator or Underwriter as a result of an allegation or claim that You did not have such authority.